for Cleaning Services
This document sets out the terms under which FRIENDLY PRIME SERVICES UNIPESSOAL LDA provides cleaning services.
By placing an order via the website, by phone, by email, through a messenger, or by any other remote method, the Customer confirms that they have read and accepted these Terms.
1. Service Provider Information
Company: FRIENDLY PRIME SERVICES UNIPESSOAL LDA
NIF / NIPC: 518665321
Address: Rua Hermano Neves, 18, Piso 3, Escritório 7, V4077, 1600-477 Lisboa, Portugal
Email: friendlycleaning.pt@gmail.com
Phone: +351 910 415 263
2. Scope of Services
The Service Provider offers cleaning services in Portugal.
The type of service, scope of work, date, time, price, and any other relevant details are agreed individually when the booking is confirmed.
3. Booking Process
Bookings may be made through the website, by phone, by email, through a messenger, or by any other remote communication method.
The Customer must provide accurate information about the property, including the address, type of service required, approximate scope of work, and any circumstances that may affect the price, timing, or feasibility of the service.
The Service Provider may request additional information, photos, or videos of the property before confirming the booking.
If the actual condition of the property, the level of dirt, or the scope of work materially differs from what was originally described, the Service Provider reserves the right to adjust the price, revise the duration or scope of the service, or decline the booking.
4. Pricing and Payment
The price of the service is determined by the Service Provider and agreed with the Customer before the service begins.
Unless otherwise agreed, the quoted price covers only the scope of work confirmed at the time of booking. Any additional services are charged separately.
The Service Provider may require full prepayment, partial prepayment, or payment after the service has been completed.
Payment must be made using the method agreed at the time of booking or specified in the invoice, payment link, or other payment document.
5. Service Conditions
The Customer must provide access to the property at the agreed time and ensure that the conditions necessary for the service are available, including access to water and electricity, unless otherwise agreed.
If access to the property is not provided, or if the service cannot be performed for reasons outside the Service Provider’s control, the visit may be treated as completed and charged accordingly.
The Service Provider uses its own professional cleaning products, equipment, and tools unless otherwise agreed in advance.
6. Cancellations and Rescheduling
The Customer may cancel or reschedule a booking by notifying the Service Provider in advance.
If a booking is cancelled or rescheduled less than 18 hours before the agreed start time, the Service Provider reserves the right to retain the prepayment in full or in part, or to charge for actual costs incurred.
7. Service Acceptance and Guarantee
Once the service has been completed, the Customer must inspect the result and report any issues without undue delay.
The Service Provider offers a quality guarantee for 10 hours after the service is completed. During this period, the Customer may report issues directly related to the agreed scope of work.
If a complaint is found to be justified, the Service Provider may, at its discretion, return to correct the issue, provide a partial refund, or offer another reasonable solution.
This guarantee does not apply where complete stain or dirt removal is impossible without risking damage to the surface, or where the issue is caused by normal wear and tear or hidden defects in the material.
8. Consumer Right of Withdrawal
If the contract is concluded remotely, a Consumer may have the right to withdraw from the contract within 14 calendar days, unless otherwise provided under Portuguese law.
If the Consumer expressly requests that the service begin before the end of that period, they agree that, if they later withdraw after the service has started, they must pay for the part of the service already provided.
If the service has been fully completed at the Consumer’s express request before the withdrawal period ends, the right of withdrawal no longer applies.
9. Liability
The Service Provider is liable for damage caused to the Customer through its fault, within the limits established by applicable law.
The Service Provider is not liable for hidden defects in furniture, appliances, finishes, or surfaces, for normal wear and tear, or where complete dirt or stain removal is not possible without risking damage.
10. Personal Data
The Service Provider processes the Customer’s personal data only to the extent necessary to accept and perform the booking, communicate with the Customer, issue invoices, comply with legal obligations, and handle complaints.
11. Complaints and Dispute Resolution
The Customer may submit a complaint to the Service Provider using the contact details provided in these Terms.
The Customer may also submit a complaint through the official Portuguese electronic complaints platform — Livro de Reclamações Eletrónico.
In the event of a consumer dispute, the Customer may refer the matter to the competent alternative consumer dispute resolution body:
Centro de Arbitragem de Conflitos de Consumo de Lisboa
Rua dos Douradores, nº 112, 2º, 1100-207 Lisboa
Website: https://www.centroarbitragemlisboa.pt
12. Final Provisions
The Service Provider may update these Terms from time to time. The current version will always be available on the Service Provider’s website.
The version in force at the time the booking is placed shall apply to that booking.
This document sets out the terms under which FRIENDLY PRIME SERVICES UNIPESSOAL LDA provides cleaning services.
By placing an order via the website, by phone, by email, through a messenger, or by any other remote method, the Customer confirms that they have read and accepted these Terms.
1. Service Provider Information
Company: FRIENDLY PRIME SERVICES UNIPESSOAL LDA
NIF / NIPC: 518665321
Address: Rua Hermano Neves, 18, Piso 3, Escritório 7, V4077, 1600-477 Lisboa, Portugal
Email: friendlycleaning.pt@gmail.com
Phone: +351 910 415 263
2. Scope of Services
The Service Provider offers cleaning services in Portugal.
The type of service, scope of work, date, time, price, and any other relevant details are agreed individually when the booking is confirmed.
3. Booking Process
Bookings may be made through the website, by phone, by email, through a messenger, or by any other remote communication method.
The Customer must provide accurate information about the property, including the address, type of service required, approximate scope of work, and any circumstances that may affect the price, timing, or feasibility of the service.
The Service Provider may request additional information, photos, or videos of the property before confirming the booking.
If the actual condition of the property, the level of dirt, or the scope of work materially differs from what was originally described, the Service Provider reserves the right to adjust the price, revise the duration or scope of the service, or decline the booking.
4. Pricing and Payment
The price of the service is determined by the Service Provider and agreed with the Customer before the service begins.
Unless otherwise agreed, the quoted price covers only the scope of work confirmed at the time of booking. Any additional services are charged separately.
The Service Provider may require full prepayment, partial prepayment, or payment after the service has been completed.
Payment must be made using the method agreed at the time of booking or specified in the invoice, payment link, or other payment document.
5. Service Conditions
The Customer must provide access to the property at the agreed time and ensure that the conditions necessary for the service are available, including access to water and electricity, unless otherwise agreed.
If access to the property is not provided, or if the service cannot be performed for reasons outside the Service Provider’s control, the visit may be treated as completed and charged accordingly.
The Service Provider uses its own professional cleaning products, equipment, and tools unless otherwise agreed in advance.
6. Cancellations and Rescheduling
The Customer may cancel or reschedule a booking by notifying the Service Provider in advance.
If a booking is cancelled or rescheduled less than 18 hours before the agreed start time, the Service Provider reserves the right to retain the prepayment in full or in part, or to charge for actual costs incurred.
7. Service Acceptance and Guarantee
Once the service has been completed, the Customer must inspect the result and report any issues without undue delay.
The Service Provider offers a quality guarantee for 10 hours after the service is completed. During this period, the Customer may report issues directly related to the agreed scope of work.
If a complaint is found to be justified, the Service Provider may, at its discretion, return to correct the issue, provide a partial refund, or offer another reasonable solution.
This guarantee does not apply where complete stain or dirt removal is impossible without risking damage to the surface, or where the issue is caused by normal wear and tear or hidden defects in the material.
8. Consumer Right of Withdrawal
If the contract is concluded remotely, a Consumer may have the right to withdraw from the contract within 14 calendar days, unless otherwise provided under Portuguese law.
If the Consumer expressly requests that the service begin before the end of that period, they agree that, if they later withdraw after the service has started, they must pay for the part of the service already provided.
If the service has been fully completed at the Consumer’s express request before the withdrawal period ends, the right of withdrawal no longer applies.
9. Liability
The Service Provider is liable for damage caused to the Customer through its fault, within the limits established by applicable law.
The Service Provider is not liable for hidden defects in furniture, appliances, finishes, or surfaces, for normal wear and tear, or where complete dirt or stain removal is not possible without risking damage.
10. Personal Data
The Service Provider processes the Customer’s personal data only to the extent necessary to accept and perform the booking, communicate with the Customer, issue invoices, comply with legal obligations, and handle complaints.
11. Complaints and Dispute Resolution
The Customer may submit a complaint to the Service Provider using the contact details provided in these Terms.
The Customer may also submit a complaint through the official Portuguese electronic complaints platform — Livro de Reclamações Eletrónico.
In the event of a consumer dispute, the Customer may refer the matter to the competent alternative consumer dispute resolution body:
Centro de Arbitragem de Conflitos de Consumo de Lisboa
Rua dos Douradores, nº 112, 2º, 1100-207 Lisboa
Website: https://www.centroarbitragemlisboa.pt
12. Final Provisions
The Service Provider may update these Terms from time to time. The current version will always be available on the Service Provider’s website.
The version in force at the time the booking is placed shall apply to that booking.
TERMS AND CONDITIONS
Working hours:
MON–SUN: 9:00 - 20:00
Rua Hermano Neves, 18, Piso 3, Escritório 7, V4077
1600-477 Lisboa, Portugal
1600-477 Lisboa, Portugal
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